Transforming Scheduling

How Integrity Helped a National Healthcare Agency Launch an AI-Powered SaaS Platform

Favorite Healthcare Staffing

Favorite Healthcare Staffing, a leading national healthcare staffing agency, partnered with Integrity Inspired Solutions to transform their internal scheduling system into a public-facing, AI-powered Software as a Service (SaaS) platform. The goal was to provide healthcare organizations with a scalable, efficient tool to meet critical staffing needs in real time while maintaining development momentum across their existing internal systems.

Before

  • • The existing internal scheduling system was not built for multi-tenant use or public release
  • • The interface lacked usability, and the system suffered from slow response times
  • • Ongoing in-house development work made it difficult to shift resources toward a major new initiative
  • • The team needed outside developers with fresh perspectives and deeper experience to support the project's goals
  • • Predictive capabilities and analytics were not present in the legacy tool

After

  • ✓ A high-performance SaaS platform launched publicly in January 2018, just 20 months after the project began
  • ✓ System performance improved so dramatically that some clients had to migrate their data infrastructure to the cloud to keep up with the heightened amount of requests being processed
  • ✓ The platform used AI to predict patient flow, helping healthcare facilities stay compliant with staff-to-patient ratios in real time
  • ✓ Clients who adopted the platform reduced their scheduling and staffing tools from an average of seven down to one
  • ✓ Favorite Healthcare Staffing was able to continue development on internal systems without disruption throughout the build

The Process

  • → Started with a single Integrity consultant; scaled up to five as the project grew in scope and momentum
  • → Integrated Integrity developers worked with Favorite's in-house team to form one unified, high-performing group
  • → Introduced Agile and Lean practices, including Kanban and regular retrospectives to reduce bottlenecks and accelerate delivery
  • → Implemented a pull-based system for work prioritization and velocity improvements
  • → Provided forecasting tools that allowed the marketing team to plan the product launch more than a year in advance

The Bottom Line

Through a close and collaborative partnership, Integrity Inspired Solutions helped Favorite Healthcare Staffing transform their internal scheduling tool into a robust, AI-powered SaaS platform. The system delivered high performance, intuitive usability, and predictive capabilities that supported legal compliance and operational efficiency. Despite challenges in market adoption, the platform ultimately became part of a strategic acquisition by a European company. Integrity continues to work with Favorite Healthcare to support other strategic initiatives.

"We thought we had folks on our staff that are really good software developers, but they're not varsity players like Integrity."
— Favorite Healthcare Staffing
"We weren't as impressed with other vendors because we didn't think they would offer the same leadership that we got from Phil and Travis."
— Favorite Healthcare Staffing

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